Privacy Policy

Thrive Fertility values the confidentiality of our patients and recognizes the significance of safeguarding and securing their information. We gather essential personal details to provide medical treatment. We also have an obligation to provide health information to regulatory bodies and the University of NSW for compilation in the annual Australian & New Zealand Assisted Reproductive Technology Database (ANZARD) report, the Victorian Assisted Reproductive Treatment Authority (VARTA) and in sampling by certifying bodies undertaking compliance audits at Thrive Fertility. The release of this information follows Australian privacy laws and confidentiality agreements. This privacy statement outlines the procedures for collecting, storing, utilising, disclosing, securing, and overseeing patient personal information.
Personal information The personal information we gather and retain encompasses, but is not restricted to:

• Your name, address, phone number/s, and email addresses
• Date of birth
• Relationship status
• Medical and health details, including family medical history
• Medicare and private health fund particulars
• Genetic information
• Billing and account details for payment

Collection and storage We gather information directly from you. However, in certain cases, we may acquire information from alternative sources, including:

• Medical professionals and healthcare specialists/providers
• Allied healthcare workers
• Pathology or diagnostic imaging providers
• Hospitals/day surgeries
• Healthcare funds

Your personal information does not leave Australia and is stored securely.  Where appropriate encryption is used to protect your information from unauthorised access.  Your medical records are stored for the duration that we are legally required and the duration is dependent on the type of medical information.

Website links

This website includes hyperlinks to other webpages. It’s important to note that Thrive Fertility does not assume responsibility for the privacy practices employed by these external sites. We advise users to exercise caution when navigating away from our site and to review the privacy policies of other websites.

Access and correction of personal information

To obtain your personal information, you can send a request via email to our Quality Officer. However, access might be declined under certain conditions, such as:

• Compromised privacy of others
• Legal impediments
• Potential serious health risks

For the correction or updating of personal information, reach out to a member of the Thrive Fertility team. They will endeavour to rectify or update your details or guide you to the appropriate team member as needed.

Complaints

Please direct any concerns around your privacy to your fertility specialist, our staff or our quality officer at  qualityofficer@thrivefertility.com.au You may also submit a complaint to: Privacy Commissioner Office of the Australian Information Commissioner (OAIC) Level 8, Piccadilly Tower 133 Castlereagh Street Sydney NSW 2000 GPO Box 5218 Sydney NSW 1042 Privacy hotline: 1300 363 992 Website: oaic.gov.au or Office of the Health Complaints Commissioner T: 1300 582 113 Website: hcc.vic.gov.au/make-complaint